User Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) outlines how TravelDekho Services Pvt. Ltd., a company incorporated under the laws of India and operating under the brand name “TripDekho” (hereinafter referred to as the “Platform”, “We”, “Us”, or “Our”), collects, uses, processes, stores, and protects personal information of its users (“User”, “Users”, or “You”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

2. Scope of Policy

This Policy applies to:

• Users accessing or using the TravelDekho / TripDekho website, mobile application, or services
• Information collected during browsing, booking, or communication with the Platform

3. Information We Collect

We may collect the following categories of information:

3.1 Personal Information

• Full name
• Contact number
• Email address

3.2 Booking and Travel Information

• Travel preferences
• Destination details
• Booking history
• Special requests or requirements

3.3 Device and Usage Information

• IP address
• Device type and operating system
• Browser type
• Website/app usage patterns

3.4 Payment Information

• Payment details (processed securely via third-party payment gateways)
• Transaction history

4. Purpose of Data Collection

Your information is collected and used for the following purposes:

• Processing bookings and confirmations
• Connecting you with independent travel service providers (vendors)
• Providing customer support and assistance
• Sending booking updates, notifications, and promotional offers
• Improving platform functionality and user experience
• Complying with legal and regulatory requirements

5. Platform Role Disclosure

The User acknowledges and agrees that:

• TravelDekho (TripDekho) acts solely as a technology platform and intermediary
• The Platform does not own, operate, or control travel services
• All travel services are provided by independent third-party vendors

6. Data Sharing and Disclosure

We may share your information in the following cases:

6.1 With Travel Vendors

Name, contact details, and booking information required for trip execution

6.2 With Payment Service Providers

For processing secure transactions

6.3 With Legal or Government Authorities

When required under applicable laws or legal processes

7. Data Security

We implement reasonable technical and organizational safeguards to protect your information against:

• Unauthorized access
• Data breaches
• Misuse or alteration

However, no system is completely secure, and we cannot guarantee absolute data security.

8. Data Retention

Your information will be retained:

• As long as required to provide services
• To comply with legal obligations
• To resolve disputes and enforce agreements

9. User Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal and operational requirements)

10. Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to:

• Enhance user experience
• Analyze usage and performance
• Deliver personalized content

Users may control cookie preferences through browser settings.

11. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party platforms.

12. Limitation of Liability

The Platform shall not be liable for:

• Any service-related issues during trips
• Any acts, omissions, or negligence of vendors
• Any loss, injury, or damage arising during travel

13. Policy Updates

The Platform reserves the right to update or modify this Policy at any time. Any significant changes will be communicated through appropriate channels.

14. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in India.